Help & Support
How to Reconnect Your Instagram with Zorcha
The Refresh Permissions button is an essential feature that ensures that Zorcha maintains the necessary permissions to interact through Instagram DMs, stories or comments. Additionally, this functionality can help you resolve a number of technical issues in your account, including: * Automation not published or messages not being sent * Discrepancy between Instagram accounts and Zorcha (page name, username, profile picture, etc.) * post/reel comment trigger not displaying the list of existing posts * difficulties activating the Main Menu, Welcome Message, or Default Reply. The button is available in the Help section under Settings > Instagram. Instagram can unexpectedly lose the connection to your page permissions. If you encounter any trouble, like content not sending or setting not saving, always refresh your permissions first. How to do it on the Zorcha Website Step 1: Click on Settings 🔽 In your Zorcha dashboard, look at the left sidebar. 🔲 Click on the Settings tab, as shown in the image below:
Why are comments going late/not going on Zorcha?
You set up an automation, and while some users received the DM as expected, others either got it late or didn’t receive it at all. This can be confusing, especially when your post is performing well and getting good engagement. But why this happens Well there are two main reasons: 1. Instagram Rate Limit When someone comments on your Instagram post, Instagram sends a small alert to Zorcha. This alert is called a webhook. You can think of a webhook like Instagram telling Zorcha, “Hey, someone just commented. Please check if it has the right keyword and reply.” But Instagram has limits. One account can only send a certain number of these webhook alerts per minute. So if you are a big influencer and your reel goes viral, and suppose it gets 50 comments in a minute but Instagram can only send 40 webhooks, then 10 comments are missed. Zorcha never finds out about those comments, so no DM is sent. 1. Network or API Issues Sometimes, even if the webhook is generated, it doesn’t get processed due to network delays or Instagram server issues. This means Zorcha doesn’t receive the comment information on time, or at all. Here’s What you can do You can manually reprocess missed comments. Here’s how: * Go to your Zorcha Dashboard
Why am I getting Error 404 on Zorcha?
If you're seeing a 404 error on Zorcha, it means the page or feature you're trying to open is not found or no longer exists.
Will DM Automation make my Instagram Detected as a Bot?
“We’ve Detected Automated Behavior” on Instagram: What You Need to Know (and Fix)
How to use the follower check feature on Zorcha?
Create Instant DM Automation for Instagram Comments Zorcha lets you automate Instagram DMs based on comment triggers like sending a lead magnet when someone comments “growth.” But with the Follower Check turned on, the DM is only sent after the person follows you. It’s a smart way to grow your followers while sharing valuable content. Step 1: Go to the Automations Dashboard Head over to your Automations panel:  
How to use Story Reply feature on Zorcha?
### **How to Create a Story Reply to DM Automation on Zorcha?** Ever seen creators say, “Reply to this story with 🔥 and I’ll send you the guide”? That’s Story Reply to DM automation and with Zorcha, you can set it up just as easily as comment triggers. Here’s how you do it. **Step 1: Create a New Automation** Click Automations in the left-hand menu.
How to add a Team Member in my Zorcha Account?
Whether you are a creator working with a manager or an agency owner running multiple accounts with Zorcha you don’t have to set up DM automations alone. Just add your team to Zorcha so they can help manage everything without needing your login. Here’s how to do it in a few simple steps.  **1.** Navigate to **Zorcha** dashboard
Troubleshooting Instagram Messaging Issues on Zorcha
At Zorcha, we’re committed to ensuring seamless automation and communication for your Instagram presence. Recently, we’ve observed a **high failure rate in sending Instagram messages** for some users due to restricted access to Instagram Direct Messaging (DMs). If you’ve noticed that messages aren’t being sent from your Zorcha dashboard, this post will guide you through diagnosing and resolving the issue. ## ❗ What’s Causing the Problem? The most common error we’re seeing is: **Error Message**: *"The account owner has disabled access to Instagram Direct Messaging."* **Error Code**: *200* This error typically occurs when **Instagram DM access has been restricted** for connected third-party applications like Zorcha. Without this access, automated messages or replies won’t be delivered successfully. ## 🔧 How to Fix It: Enable DM Access on Instagram To resolve this issue and resume message delivery via Zorcha, follow these steps: ### 1. **Log into Your Instagram Account** Use either the **Instagram mobile app** or your **web browser**. ### 2. **Navigate to Settings** * Go to your profile * Tap the **three horizontal lines (☰)** in the top right * Select **“Settings and privacy”** ### 3. **Open Messaging Settings** * Tap on **“Messages and story replies”** * Scroll to **“Message requests”** under “How people can reach you” ### 4. **Allow Access to Messages** * Look for an option like **“Allow access to messages”** or **“Connected tools”** * Make sure access is **enabled** for third-party apps This setting ensures Zorcha (and other authorized tools) can continue sending and receiving messages on your behalf. ## ✅ Why It Matters If messaging access is restricted, key automations such as: * Auto-replies to DMs * Campaign responses * Inbox management …will **not function correctly**, impacting your customer engagement and campaign performance. ## 💬 Need Help? If you're still facing issues after following the steps above, our support team is just a click away. Reach out to us via [support@zorcha.com](mailto:support@zorcha.com) or use the in-app chat. **Keep your messaging automation running smoothly—check your Instagram DM settings today.** Stay connected, **Team Zorcha** Would you like a version of this formatted in Markdown, HTML, or ready to post on your helpdesk/Notion site?
How to Fix It: Enable DM Access on Instagram
Troubleshooting Instagram Messaging Issues on Zorcha At Zorcha, we’re committed to ensuring seamless automation and communication for your Instagram presence. Recently, we’ve observed a high failure rate in sending Instagram messages for some users due to restricted access to Instagram Direct Messaging (DMs). If you’ve noticed that messages aren’t being sent from your Zorcha dashboard, this post will guide you through diagnosing and resolving the issue. What’s Causing the Problem?  The most common error we’re seeing is: Error Message: "The account owner has disabled access to Instagram Direct Messaging." Error Code: 200 This error typically occurs when Instagram DM access has been restricted for connected third-party applications like Zorcha. Without this access, automated messages or replies won’t be delivered successfully. How to Fix It: Enable DM Access on Instagram To resolve this issue and resume message delivery via Zorcha, follow these steps: 1. Log into Your Instagram Account Use either the Instagram mobile app or your web browser. 2. Navigate to Settings Go to your profile Tap the three horizontal lines (☰) in the top right Select “Settings and privacy” 3. Open Messaging Settings Tap on “Messages and story replies” Scroll to “Message requests” under “How people can reach you” 4. Allow Access to Messages Look for an option like “Allow access to messages” or “Connected tools” Make sure access is enabled for third-party apps This setting ensures Zorcha (and other authorized tools) can continue sending and receiving messages on your behalf. Why It Matters If messaging access is restricted, key automations such as: * Auto-replies to DMs * Campaign responses * Inbox management will not function correctly, impacting your customer engagement and campaign performance. Need Help? If you're still facing issues after following the steps above, our support team is just a click away. Reach out to us via contact[@zorcha.com]() or use the in-app chat. Keep your messaging automation running smoothly—check your Instagram DM settings today. Stay connected, Team Zorcha
